Safeware Information Center

In today's digital age, state governments are increasingly reliant on technology to deliver essential services efficiently.

Managing a diverse fleet of devices across multiple agencies presents unique challenges. This case study explores how one state government overcame these challenges by partnering with Safeware to implement a cohesive device protection solution.

The Task

The state government needed to protect and manage a wide array of devices across several critical departments. These departments, including Health and Environment, Children and Families, Corrections, IT Services, and Agriculture, each had unique requirements and usage patterns.

The main challenges were:

• Cohesion: Integrating device management across different departments.
• Cost-Effectiveness: Finding a solution that fits within the tight budget constraints of a government entity.
• Minimizing Downtime: Ensuring that devices were operational with minimal downtime to maintain productivity and service delivery.

The Approach

Recognizing the need for a comprehensive solution, the state partnered with Safeware. The process involved:

1. Assessment: Safeware conducted a thorough evaluation of the state’s working environment and device usage patterns.
2. Customization: Based on the assessment, Safeware recommended a Standard plan without ADH coverage. This decision was influenced by the state's budget, the predominance of desktops, and a low historical rate of accidental damage.
3. Implementation: The Standard plan was implemented, covering a wide range of devices, including desktops, laptops, and tablets.
   

The Solution

The partnership with Safeware provided a tailored solution that addressed the state’s specific needs:

• Cost Savings: By opting for the Standard plan, the state managed to stay within budget while still receiving adequate protection for their devices.
• Reduced Downtime: The one-stop solution for device repairs ensured that devices were quickly serviced and returned to operation, minimizing downtime.
• Confidence in Management: With Safeware and Insight, the state could confidently manage its large fleet of 11,200 devices, knowing they had reliable coverage and support.

The Results

The implementation of Safeware's solution yielded significant benefits:

• Operational Efficiency: Reduced downtime translated to higher productivity and efficiency across all departments.
• Budget Adherence: The state successfully managed to protect its devices without exceeding budget constraints.
• Satisfaction: The ease of managing device repairs through a single provider led to higher satisfaction among IT administrators and end-users alike.

Conclusion

This case study highlights the importance of a tailored approach to device management in a government setting. By collaborating with Safeware, the state government was able to implement a cost-effective, efficient solution that met the diverse needs of its various agencies.

This partnership has not only enhanced operational efficiency but also ensured that the state can continue to deliver essential services with minimal disruption.