--- title: Step inside our online portal description: Learn everything about Safeware’s online customer account portal from the industry experts who built it. image: https://blog.safeware.com/hubfs/Dashboard%20screenshot%20(2).png --- [![2021_Safeware_Logo_OnWhite](https://blog.safeware.com/hs-fs/hubfs/Logos/New%20Subsidiary%20Logos/2021_Safeware_Logo_OnWhite.png?width=222&name=2021_Safeware_Logo_OnWhite.png)](https://www.safeware.com/) Search - [My Account](https://www.safeware.com/CustomerHome?returnurl=https%3a%2f%2fwww.safeware.com%2fContact-Us) - [Facebook](https://www.facebook.com/SafewareInc/) - [Instagram](https://www.instagram.com/safeware_inc/) - [Linkedin](https://www.linkedin.com/company/safeware-insurance/) - [Twitter](https://twitter.com/Safeware_Inc) - [Facebook](https://www.facebook.com/SafewareInc/) - [Twitter](https://twitter.com/Safeware_Inc) - [Linkedin](https://www.linkedin.com/company/safeware-insurance/) - [Instagram](https://www.instagram.com/safeware_inc/) - [Solution Center](https://www.safeware.com/Solution-Center) - [Report New Claim](https://www.safeware.com/Solution-Center/Report-New-Claim) - [Check Claim Status](https://www.safeware.com/Solution-Center/Report-New-Claim/ClaimStatusLookup) - [Update Your Plan](https://www.safeware.com/Solution-Center/Update-Your-Plan) - [Make a Payment](https://www.safeware.com/Solution-Center/Make-a-Payment) - Products and Services - [Business](https://www.safeware.com/Products-Services/Business) - [Higher Education](https://www.safeware.com/Products-Services/Higher-Education) - [Parents & Students](https://www.safeware.com/Products-Services/Higher-Education/Parents-Students) - [Campus Store Partners](https://www.safeware.com/Products-Services/Higher-Education/Campus-Store-Partners) - [Institutional Programs](https://www.safeware.com/Products-Services/Higher-Education/Institutional-Programs) - [K-12](https://www.safeware.com/Products-Services/K-12) - [Fitness](https://www.safeware.com/Products-Services/Fitness) - [Furniture](https://www.safeware.com/Products-Services/Furniture) - [Appliance](https://www.safeware.com/Products-Services/Appliance) - Outdoor Sporting Goods - [BowProtect](https://www.safeware.com/Products-Services/Outdoor-Sporting-Goods/BowProtect) - Partners - [Resellers](https://www.safeware.com/Partners/Resellers) - [Servicers](https://www.safeware.com/Partners/Servicers) - Resources - [Blog](https://blog.safeware.com/) - [Contact Us](https://www.safeware.com/Contact-Us) - [FAQ](https://www.safeware.com/Resources/FAQ) - About Us - [The Safeware Story](https://www.safeware.com/About-Us/The-Safeware-Story) - [Careers](https://www.safeware.com/About-Us/Careers) Industry News and *Insights* from Safeware. Please read on for more information! [![Hailey Stangebye](https://blog.safeware.com/hubfs/circle-cropped.png)](https://blog.safeware.com/author/hailey-stangebye) Hailey Stangebye [![Step inside our online portal](https://blog.safeware.com/hubfs/Dashboard%20screenshot%20(2).png)](https://blog.safeware.com/hubfs/Dashboard%20screenshot%20(2).png) 11 March ## Step inside our online portal March 11, 2020 by [Hailey Stangebye](https://blog.safeware.com/author/hailey-stangebye) [Claims](https://blog.safeware.com/tag/claims), [Your Safeware Portal](https://blog.safeware.com/tag/your-safeware-portal) 0 #### Learn everything about Safeware’s customer account portal from the industry experts who built it.   Our online customer account portal is easy to use and easy on the eyes thanks to two members of our top-notch IT team: Vishnu Dandu and Vikram Goli. As the application development manager and web developer, respectively, Dandu and Goli took it upon themselves to enhance our customer experience within the portal. The impetus for the redesign grew out of cross-department discussions that engaged our sales team, the marketing department, and, of course, the IT department. Together, we took a moment to reflect on the current portal design and functionality. Those internal discussions spurred a re-design project, the reverberations of which have rolled through our entire company and customer experience. ![Vikram HeadshotLogo-COLLAGE](https://blog.safeware.com/hs-fs/hubfs/Vikram%20HeadshotLogo-COLLAGE.jpg?width=2046&name=Vikram%20HeadshotLogo-COLLAGE.jpg) “That’s the best thing about this whole process – we came up with it organically,” says Dandu. “That’s what I love about my team. No one had to ask us to go implement this redesigned portal. We’re always looking for ways to enhance our programs *before* issues arise.” > ***“That’s what I love about my team. No one had to ask us to go implement this redesigned portal. We’re always looking for ways to enhance our programs before issues arise.” —Vishnu Dandu, Application Development Manager*** Dandu and Goli’s enterprising approach represents a microcosm of Safeware as a whole; every department thinks proactively about the best ways to serve our customers, clients, and team. As a result of Dandu and Goli’s initiative, Safeware customers can find information about their specific coverage, submit claims, and check statuses, all from a single, streamlined hub. “To me, new changes or enhancements within the IT department affect the company as a whole,” says Goli. “When a website is really slow or not user-friendly, then customers have to take additional steps to solve their problems. But when you implement new technology – like we did with this portal – it keeps customers and customer service managers happy.” > ***“To me, new changes or enhancements within the IT department affect the company as a whole.” — Vikram Goli, Web Developer*** At Safeware, our primary core value is “customers first.” That’s why we’re especially proud of this customer account portal. It gives our customers an efficient and aesthetically-pleasing way to understand their Safeware services.       ## Inside our portal **My Dashboard:** From the dashboard, Safeware customers can quickly view their interactions and activity with Safeware. Whether the goal is to view their unique plan or check the status of a claim, the dashboard provides a comprehensive overview.  ![Screenshot of the dashboard.](https://blog.safeware.com/hs-fs/hubfs/Dashboard%20screenshot.png?width=600&name=Dashboard%20screenshot.png)   **Manage My Plan:** This is where customers can update relevant account information. *Do you have a new address or a new phone number? No problem!* By keeping their account up-to-date, customers never have to worry about missing important notifications. ![Screenshot of the "Manage Your Plan" page.](https://blog.safeware.com/hs-fs/hubfs/manage%20screenshot%202.png?width=600&name=manage%20screenshot%202.png)   **FAQ's:** We developed a comprehensive repository of frequently asked questions and thoughtful corresponding answers. This is where customers can find more information to help quickly resolve any questions.  ![FAQ screenshot (2)](https://blog.safeware.com/hs-fs/hubfs/FAQ%20screenshot%20(2).png?width=600&name=FAQ%20screenshot%20(2).png)     ## On the horizon For our IT department, this stunning customer account portal is the tip of the iceberg. This portal’s warm reception prompted our team to think about the ways in which we can improve the online experience for Safeware dealers as well. “We had the opportunity to ask, ‘why not?’ This Safeware.com portal is so beautiful, so how can we give our dealers that same streamlined experience?” Dandu says. “Instead of cleaning and cleaning the existing Safeware dealer portals, we decided that building a fresh, new model was more appropriate.” > ***“We had the opportunity to ask, ‘why not?’ This Safeware.com portal is so beautiful, so how can we give our dealers that same streamlined experience?” —Vishnu Dandu, Application Development Manager*** Goli and Dandu are in the process of distilling the lessons learned from the first portal rebuild to completely re-imagine the portal experience for our Safeware dealers. From modern design to features like bulk claim submission, the new dealer portals will be built with the end-user in mind. The technological environment in which we live constantly presents new obstacles and opportunities, but, for Safeware, we can trust that team members such as Dandu and Goli are up for the challenge. We’re excited to see how they continue to innovate digital experiences for our customers and dealers.       #### Related Posts [![Understanding Accidental Damage from Handling (ADH Coverage)](https://blog.safeware.com/hs-fs/hubfs/Spill1.png?width=600&name=Spill1.png)](https://blog.safeware.com/hubfs/Spill1.png) [Understanding Accidental Damage from Handling (ADH Coverage)](https://blog.safeware.com/understanding-accidental-damage-from-handling-adh) Accidental Damage from Handling, commonly referred to as ADH, is a specific type of damage that can occur to electronic devices, appliances, or other items due to unintentional mishandling. While... [![How to submit a claim](https://blog.safeware.com/hs-fs/hubfs/How_To_Submit_Claim.jpg?width=600&name=How_To_Submit_Claim.jpg)](https://blog.safeware.com/hubfs/How_To_Submit_Claim.jpg) [How to submit a claim](https://blog.safeware.com/how-to-submit-a-claim) #### Step-by-step instructions on how to submit a claim via our customer account portal ### Comments (0) ### Categories - [K-12 (12)](https://blog.safeware.com/tag/k-12) - [Warranty Information (8)](https://blog.safeware.com/tag/warranty-information) - [Higher Education (7)](https://blog.safeware.com/tag/higher-education) - [Technology insurance (7)](https://blog.safeware.com/tag/technology-insurance) - [Claims (3)](https://blog.safeware.com/tag/claims) - [COVID-19 (2)](https://blog.safeware.com/tag/covid-19) - [Fitness (2)](https://blog.safeware.com/tag/fitness) - [Furniture (2)](https://blog.safeware.com/tag/furniture) - [Appliances (1)](https://blog.safeware.com/tag/appliances) - [BowProtect (1)](https://blog.safeware.com/tag/bowprotect) - [Commercial Restaurants (1)](https://blog.safeware.com/tag/commercial-restaurants) - [Insider (1)](https://blog.safeware.com/tag/insider) - [Renters Insurance (1)](https://blog.safeware.com/tag/renters-insurance) - [Short-term insurance (1)](https://blog.safeware.com/tag/short-term-insurance) - [Your Safeware Portal (1)](https://blog.safeware.com/tag/your-safeware-portal) See all ### Recent Posts - ![What Are Product Protection Plans? A Quick Guide](https://blog.safeware.com/hs-fs/hubfs/ChatGPT%20Image%20Jun%209%2c%202025%2c%2001_05_05%20PM.png?width=767&name=ChatGPT%20Image%20Jun%209,%202025,%2001_05_05%20PM.png) [What Are Product Protection Plans? A Quick Guide](https://blog.safeware.com/product-protection-plan) April 2, 2026 - ![How to Protect Student Devices Over Winter Break](https://blog.safeware.com/hs-fs/hubfs/Winter%20Break%20Blog.png?width=767&name=Winter%20Break%20Blog.png) [How to Protect Student Devices Over Winter Break](https://blog.safeware.com/how-to-protect-student-devices-over-winter-break) December 3, 2025 - ![Can a Manufacturer Void Your Warranty? 5 Mistakes to Avoid](https://blog.safeware.com/hs-fs/hubfs/Void_warranty.png?width=767&name=Void_warranty.png) [Can a Manufacturer Void Your Warranty? 5 Mistakes to Avoid](https://blog.safeware.com/can-a-manufacturer-void-your-warranty-5-mistakes-to-avoid) November 10, 2025 [Read More](https://blog.safeware.com) [Tweets by Safeware\_Inc](https://twitter.com/Safeware_Inc?ref_src=twsrc%5Etfw) #### About Safeware Having pioneered the technology insurance industry in 1982, Safeware is now one of the most recognized names in product protection. Safeware's innovative approach to insurance and extended warranty solutions has propelled the company into multiple industries including education, government, corporate technology, fitness, furniture and appliances. ... [View More](https://www.safeware.com/aboutus/thesafewarestory) --- ##### Solution Center - [New Claim](https://www.safeware.com/Solution-Center/Report-New-Claim) - [Existing Claim](https://www.safeware.com/Solution-Center/Report-New-Claim/ClaimStatusLookup) - [Contact](https://www.safeware.com/contact-us) ##### Products & Services - [Business](https://www.safeware.com/Products-Services/Business) - [K12](https://www.safeware.com/Products-Services/K-12) - [Higher Education](https://www.safeware.com/Products-Services/Higher-Education) ##### Partners - [Resellers](https://www.safeware.com/partners/resellers) - [Servicers](https://www.safeware.com/partners/servicers) ##### About Us - [The Safeware Story](https://www.safeware.com/About-Us/The-Safeware-Story) - [Careers](https://www.safeware.com/About-Us/Careers) - [Sitemap](https://www.safeware.com/sitemap.aspx) ##### Contact Us (800) 800-1492 - **Address:** 5700 Perimeter Dr. STE E Dublin, Ohio 43017 - **Email:** [Service](mailto:service1@safeware.com) [![The Safeware Insurance Agency Inc. BBB Business Review](https://blog.safeware.com/hubfs/Safeware_March2020/images/blue-seal-200-42-whitetxt-bbb-8492%20(1).png)](https://www.bbb.org/us/oh/dublin/profile/extended-warranty-contract-service-companies/the-safeware-insurance-agency-inc-0302-8492/#sealclick) - [Facebook](https://www.facebook.com/SafewareInc/) - [Instagram](https://www.instagram.com/safeware_inc/) - [Linkedin](https://www.linkedin.com/company/safeware-insurance/) - [Twitter](https://twitter.com/Safeware_Inc) - [Facebook](https://www.facebook.com/SafewareInc/) - [Twitter](https://twitter.com/Safeware_Inc) - [Linkedin](https://www.linkedin.com/company/safeware-insurance/) - [Instagram](https://www.instagram.com/safeware_inc/) © Copyright 2025 by Safeware [Terms Of Use](https://www.safeware.com/Terms) [Privacy Statement](https://www.safeware.com/Privacy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Hailey Stangebye", "url" : "https://blog.safeware.com/author/hailey-stangebye" }, "dateModified" : "2020-03-26T13:02:21.691Z", "datePublished" : "2020-03-11T12:00:00.000Z", "headline" : "Step inside our online portal", "image" : [ "https://blog.safeware.com/hubfs/Dashboard%20screenshot%20(2).png" ], "mainEntityOfPage" : { "@id" : "https://blog.safeware.com/step-inside-our-online-portal", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.safeware.com/hubfs/2021_Safeware_Logo_OnWhite.png" }, "name" : "Safeware" } } ```