--- title: Answers to Common K-12 Protection Plan Questions description: Discover answers to common questions about K-12 tech protection plans. From the documentation needed to the processing time for claims to best practices. image: https://blog.safeware.com/hubfs/k-12FAQ_Blog.png --- [![2021_Safeware_Logo_OnWhite](https://blog.safeware.com/hs-fs/hubfs/Logos/New%20Subsidiary%20Logos/2021_Safeware_Logo_OnWhite.png?width=222&name=2021_Safeware_Logo_OnWhite.png)](https://www.safeware.com/) Search - [My Account](https://www.safeware.com/CustomerHome?returnurl=https%3a%2f%2fwww.safeware.com%2fContact-Us) - [Facebook](https://www.facebook.com/SafewareInc/) - [Instagram](https://www.instagram.com/safeware_inc/) - [Linkedin](https://www.linkedin.com/company/safeware-insurance/) - [Twitter](https://twitter.com/Safeware_Inc) - [Facebook](https://www.facebook.com/SafewareInc/) - [Twitter](https://twitter.com/Safeware_Inc) - [Linkedin](https://www.linkedin.com/company/safeware-insurance/) - [Instagram](https://www.instagram.com/safeware_inc/) - [Solution Center](https://www.safeware.com/Solution-Center) - [Report New Claim](https://www.safeware.com/Solution-Center/Report-New-Claim) - [Check Claim Status](https://www.safeware.com/Solution-Center/Report-New-Claim/ClaimStatusLookup) - [Update Your Plan](https://www.safeware.com/Solution-Center/Update-Your-Plan) - [Make a Payment](https://www.safeware.com/Solution-Center/Make-a-Payment) - Products and Services - [Business](https://www.safeware.com/Products-Services/Business) - [Higher Education](https://www.safeware.com/Products-Services/Higher-Education) - [Parents & Students](https://www.safeware.com/Products-Services/Higher-Education/Parents-Students) - [Campus Store Partners](https://www.safeware.com/Products-Services/Higher-Education/Campus-Store-Partners) - [Institutional Programs](https://www.safeware.com/Products-Services/Higher-Education/Institutional-Programs) - [K-12](https://www.safeware.com/Products-Services/K-12) - [Fitness](https://www.safeware.com/Products-Services/Fitness) - [Furniture](https://www.safeware.com/Products-Services/Furniture) - [Appliance](https://www.safeware.com/Products-Services/Appliance) - Outdoor Sporting Goods - [BowProtect](https://www.safeware.com/Products-Services/Outdoor-Sporting-Goods/BowProtect) - Partners - [Resellers](https://www.safeware.com/Partners/Resellers) - [Servicers](https://www.safeware.com/Partners/Servicers) - Resources - [Blog](https://blog.safeware.com/) - [Contact Us](https://www.safeware.com/Contact-Us) - [FAQ](https://www.safeware.com/Resources/FAQ) - About Us - [The Safeware Story](https://www.safeware.com/About-Us/The-Safeware-Story) - [Careers](https://www.safeware.com/About-Us/Careers) Industry News and *Insights* from Safeware. Please read on for more information! [![Taylor Thompson](https://blog.safeware.com/hubfs/Headshot_2024.png)](https://blog.safeware.com/author/taylor-thompson) Taylor Thompson [![Answers to Common K-12 Protection Plan Questions](https://blog.safeware.com/hubfs/k-12FAQ_Blog.png)](https://blog.safeware.com/hubfs/k-12FAQ_Blog.png) 31 March ## Answers to Common K-12 Protection Plan Questions March 31, 2025 by [Taylor Thompson](https://blog.safeware.com/author/taylor-thompson) [K-12](https://blog.safeware.com/tag/k-12), [Warranty Information](https://blog.safeware.com/tag/warranty-information) 0 Selecting the right K-12 device protection plan can be confusing with various options and details to consider. To assist you in making an informed choice, we've answered some of the most frequently asked questions about these plans. From coverage specifics to costs and claims processes, this guide provides the clarity you need.   ## Have questions about k-12 protection plans? Others frequently ask… - ### What is a K-12 “Protection Plan”, “Extended Warranty”, or “Extended Service Contract/Plan”? While they go by many names, each of these terms refers to the same type of added coverage for devices. While most product manufacturers offer a standard warranty, it is usually limited in what it covers and how long the coverage is offered for. Safeware protection plans expand both coverage options and length for your device. - ### How do I file a K-12 device claim? - **PARENTS:** How do I file a K-12 device claim? - The parent or guardian will need to contact the school to submit claims on their behalf, as this is a group school owned policy. - **SCHOOLS:** How to file claims for multiple devices? - School administrators can go to the Parent Portal and select the device that needs serviced from a list of serial numbers. - - Administrators will need to provide details about the device and upload pictures/details about the repair needed. - ### How long do Safeware’s K-12 warranties typically last? - We provide a wide range of term lengths for our K-12 plans, including options for just a few months, as well as 1-year, 2-year, 3-year, and 4-year terms. - ### What is covered under the Safeware K-12 plans? - Safeware K-12 Protection Plans are designed specifically for K-12 schools to protect their technology investments from accidental damage, theft, and other unforeseen events. - - Here are a few events that Safeware covers: - - - **Accidental damage:** This covers physical damage to covered devices that is the result of accidental drops, spills, or other mishaps. - - - **Power surge** - - - **Transferable coverage:** This coverage means that if a device needs to be replaced and cannot be repaired, the remaining value of the contract is transferred to the new device. This ensures continuous protection and peace of mind for the user. - - - **Mechanical breakdown:** This coverage is an extension of the manufacturer's warranty and covers issues such as blue screens, hard drive problems, and port or power issues. - - - **Pet Damage:** This covers accidental damage caused by pets, including damage from chewing or scratching. This coverage applies if the damage is accidental and not intentional. - - Additional coverages included only in Safeware’s insurance plans: - **Vandalism** - - - **Fire, flood, and natural disasters** - - - **Theft:** This covers the theft of covered devices. To submit a claim for theft, you must file a police report within five days of the device going missing. You have 30 days to provide a copy of the police report to Safeware. - ### What happens if I buy multiple K-12 devices, can I have them all covered together? - We offer multi-device policies that allow you to cover all your K-12 devices under one plan. This can be a cost-effective way to protect all your K-12 devices and ensure they are covered in case of an unexpected event. The cost of the policy will depend on the number of devices you are covering and the level of coverage you choose. - When purchasing a multi-device policy, you will be required to provide information about each device you want to cover such as the: - Make - - - Model - - - Serial number - - - Purchase price - - **You can add devices onto your K-12 plan throughout the year**, if needed, through an endorsement. An endorsement is when a student comes/leaves and the device is transferred to a different student. We can manipulate the policy by adding in/subtracting devices using the devices’ serial numbers. - **The devices on a K-12 plan cannot be transferred from school to school with the student**, the school has control over the devices on their plan. - ### What are the Highlights of Safeware’s K-12 Plans? - Safeware K-12 plans have many features that stand out. We have a service network which allows us to quickly source parts, a website portal dedicated to your school district, and much more. - The Safeware depot partners **can quickly source replacement parts**, effectively minimizing device downtime. - Safeware **provides a diverse range of plans and options** that cater to diverse needs, including coverage for accidental damage, coverage for new or used devices, or a combination of devices in a fleet.  - - **Our Parent Portal** is excellent for both the district and parents as **it comes at no additional cost**. We preload a comprehensive list of makes, models, serial numbers, and asset tags, the portal effectively streamlines the process for parents. With a few simple steps, parents can access the landing page, enter the district ID and asset tag, input their child's information, provide payment details, and then the process is completed. - - **Chargers are covered** as a part of the K-12 protection plans. Anything that comes in the box with the device when it was purchased will be covered under the protection plan. - - With a Safeware K-12 protection plan **you are assigned a dedicated Safeware Client Services Manager and Claims Adjuster**. They will help to answer any questions you may have and help with the claims process if a device is damaged or needs repaired/replaced. - ### How do I enter contracts/how do I become partner school? - Once you reach out to Safeware and provide a list of the devices you want covered, our team will provide you with a list of coverage options/cost. - - **Contact Safeware:** Reach out to our team via 800-800-1492, Safeware.com, or email to express your interest in becoming a partner school. - - **Complete the application:** We will provide you with an application form that you will need to complete and submit. This form will include information about your school, such as the number of devices you have, the types of devices, and any existing protection plans. - - **Review the partnership agreement:** Once our team has received your application, they will provide you with a partnership agreement that outlines the terms and conditions of the partnership. This agreement will include information about the coverage options available, pricing, and other key details. - - **Sign the agreement:** After reviewing the partnership agreement, you will need to sign it to finalize the partnership. It is important to note that the activation of a K-12 protection plan is subject to the receipt of the first payment.  - - **Receive training and support:** Safeware will provide you with training and support to help you get started with the partnership, including training on how to submit claims and manage your coverage.   - - - By becoming a partner school with Safeware, you can provide your students and faculty with comprehensive device protection that can help them stay connected and productive. - ### Can parents buy their own plan without going through their student’s school? - We are not currently offering individual coverage for parents, only through their child’s schools. - ### Are there policy options for parents homeschooling their kids? - We do not currently offer individual policies for our K12 protection plans. -  Although, if parents are purchasing an individual device through one of Safeware’s technology partners, they can add a protection plan to that device. Please note that the coverages will vary as it is a technology plan and not a K12 protection plan. - ### Can I transfer the protection plan to another device or student? - Safeware plans are attached to the serial number of the device they were originally purchased for and are not transferable to another device. Unless the device is replaced under the plan due to the original device being unrepairable. - It is important to note that if you do transfer the plan to a new device due to damage, the remaining coverage on the original device will be transferred to the replacement device. - If a student changes schools or graduates and the device is transferred to another student within the same school, the coverage still applies if the device remains in the possession of the school or educational institution that purchased the Safeware plan. - ### When does my K-12 coverage begin? - If you purchased Safeware coverage at the same time as your K-12 device, your coverage would begin on the date of purchase or the date you received the device, depending on the policy terms. - ### How are K-12 warranty claims processed, and what is the typical turnaround time for repairs or replacements? - It depends on the availability of the machine and the parts needed for the repair. Typical turnaround times are around 5-7 business days. The process of filing a K-12 warranty claim is: - Provide information about the device and the issue: - - Make - - Model - - Serial Number - - Date of Incident - - Photos and/or evidence of the damage - Follow any instructions provided by Safeware: Depending on the repair and the issue at hand, we may provide instructions for shipping the device to a repair center or for arranging an on-site repair. - ### Are there any deductibles or fees? - Our plans do not have deductibles; however, deductibles are an optional feature that schools can choose to add in to reduce their premium. We typically do not recommend the use of deductibles. Have anything else to ask? [Share your question with us](https://share.hsforms.com/1rwsAY-RLSomGw8dgFOh4lQ4ngsd). Have additional questions? Please submit the form below:         #### Related Posts [![How to Protect Student Devices Over Winter Break](https://blog.safeware.com/hs-fs/hubfs/Winter%20Break%20Blog.png?width=600&name=Winter%20Break%20Blog.png)](https://blog.safeware.com/hubfs/Winter%20Break%20Blog.png) [How to Protect Student Devices Over Winter Break](https://blog.safeware.com/how-to-protect-student-devices-over-winter-break) Winter break is the perfect time for students (and their devices) to finally take a breather. But before everyone heads out for a few weeks of rest, it’s worth making sure school-issued laptops,... 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A Quick Guide](https://blog.safeware.com/product-protection-plan) April 2, 2026 - ![How to Protect Student Devices Over Winter Break](https://blog.safeware.com/hs-fs/hubfs/Winter%20Break%20Blog.png?width=767&name=Winter%20Break%20Blog.png) [How to Protect Student Devices Over Winter Break](https://blog.safeware.com/how-to-protect-student-devices-over-winter-break) December 3, 2025 - ![Can a Manufacturer Void Your Warranty? 5 Mistakes to Avoid](https://blog.safeware.com/hs-fs/hubfs/Void_warranty.png?width=767&name=Void_warranty.png) [Can a Manufacturer Void Your Warranty? 5 Mistakes to Avoid](https://blog.safeware.com/can-a-manufacturer-void-your-warranty-5-mistakes-to-avoid) November 10, 2025 [Read More](https://blog.safeware.com) [Tweets by Safeware\_Inc](https://twitter.com/Safeware_Inc?ref_src=twsrc%5Etfw) #### About Safeware Having pioneered the technology insurance industry in 1982, Safeware is now one of the most recognized names in product protection. 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